Troubleshoot: Game Crashes

Our team has been hard at work looking through your crash logs and deploying fixes for various crashes. The following four are the cause for up to 90% of the crashes we're seeing:

1️⃣ Common Crash #1: Intel 13th & 14th Gen CPUs

The Issue

There’s a known microcode bug that requires a BIOS update. If your crash mentions decompression, updating your BIOS should resolve it. For more information on this issue, please  read this article from Intel. 

Sparkles How to Fix It

Follow  these instructions from the Intel website , or check out this  clip on YouTube  on how to update your BIOS.

2️⃣ Outdated NVIDIA Overlay Driver (NVIDIA Users!)

The Issue

An outdated GeForce Overlay can cause a GPU/DirectX-related crash. Make sure your GeForce Experience app is up to date.

Sparkles How to Fix It

Follow the following steps, or  check out this helpful YouTube video  we found.
    Open GeForce Experience
  • Press Win +S and search for GeForce Experience
  • Click on it to launch the app
    Update GeForce Experience
  • Click on the Settings (Gear gear icon) in the top right
  • Go to the General tab and check for available updates
  • If an update is available, install it
    Update Your Graphics Driver
  • Navigate to the Drivers tab
  • Click Check for updates
  • If a new driver is available, click Download and then Express Installation


3️⃣ "GPU Crash Dump Triggered" Error

The Issue

This can be fixed by changing your DLSS settings from FSR to DLSS/DLAA in-game.

Sparkles How to Fix It

This can be fixed by changing your DLSS settings from FSR to DLSS/DLAA in-game.
Here's how to do it:
    Go to the Settings Menu
    Click Video to show Video settings
    Change Super Resolution Mode from FSR to DLSS/DLAA


4️⃣ Easy Anti-Cheat Requires Reinstall

This error occurs when a DLL on your PC has become corrupted and is consequently considered to be "untrusted" by Easy Anti-Cheat. We recommend that you run through the solutions below: 
    Restart your PC!
    Ensure the latest updates for Windows are installed
    Remove the Easy Anti-Cheat Certificates & Install/Repair Easy Anti-Cheat:
    Navigate to: C:\Program Files (x86)\Steam\steamapps\common\Project Honor\EasyAntiCheat\Certificates
    Delete the 'Certificates' directory
    Navigate to: C:\Program Files (x86)\Steam\steamapps\common\Project Honor\EasyAntiCheat
    Run the EasyAntiCheat_Setup installer and proceed as instructed
    Then use the 'Verify Integrity of Game Files' option. Click  here⁠  for instructions.
    Perform a clean re-installation of your GPU drivers using the appropriate instructions below:
    Run the Windows System File Checker using the instructions here:  How to Run the Windows System File Checker⁠ 
    Run an Anti-Virus scan, as it's possible that a virus is present on the PC. Easy Anti-Cheat recommend using Malwarebytes Anti-Rootkit:  https://www.malwarebytes.com/antirootkit/  
    If you have another PC in the household, you may be able to manually replace the corrupted DLL with a valid copy from another PC
    Make note of the "untrusted" DLL and enter it into a Google search. You should be able to work out which program the DLL belongs to by doing this, and you will then need to reinstall or repair the affected program

5️⃣ Other Crash

Over 90% of the crashes we’re receiving fall into categories #1-4, but if these don’t apply to you, then you may have an unrelated crash that we need to investigate personally. We’re happy to troubleshoot with you, so don’t hesitate to reach out!

If your game crashes and you see the "Crash Reporter" window, you’re good!

Rest assured, submitting the report through that system helps us gather critical data to deploy a fix if needed.

If your game crashes without the Crash Reporter appearing, we need your help!


Please manually submit your crash logs to us by following these steps:
    Navigate to your Steam library and go to the Legacy: Steel & Sorcery page
    Click the Gear Manage button top right under the Legacy banner
    Go to Manage → Browse local files
    Go to the File Folder ProjectHonor folder
    Open the File Folder Saved folder
    Open the File Folder Logs folder
    Submit your crash logs  using this form .Alternatively, you can email your ProjectHonor client logs to  support@playlegacy.gg , or attach them in a  Memo Discord Support Ticket 
    We will try to get back to you ASAP with assistance! We are a small team without a real support staff, so we appreciate your patience! Orange Heart



How to "Verify Integrity of Game Files" in Steam

The 'Verify Integrity of Game Files' option is accessible via the Steam client and will ensure the installation is complete. An incomplete installation is likely to produce crashes, a loss of performance or other issues.
    Right-click Legacy: Steel & Sorcery in your Steam library sidebar
    Select 'Properties'
    Select the 'Local Files' tab
    Select the 'Verify the Integrity of Game Files' button
    When complete, close and reopen Steam


How to Perform a Clean Re-Installation of Your NVIDIA GPU Drivers

If you're experiencing GPU-related issues or crashes, we recommend performing a clean re-installation of your GPU drivers. This ensures all previous driver versions have been removed.
    Firstly, you'll need to locate and download the appropriate drivers for your GPU from the NVIDIA website:  https://www.nvidia.com/Download/index.aspx?lang=en-us 
    Next up, begin the installation and proceed until presented with the 'Installation Options' window 
    Select the 'Custom (Advanced)' checkbox and proceed to the next step
    On the next screen you'll see a checkbox for 'Perform a clean installation', check this box and complete the installation as normal. Afterwards, please restart your PC


How to Perform a Clean Re-Installation of Your AMD GPU Drivers

If you're experiencing GPU-related issues or crashes, we recommend performing a clean re-installation of your GPU drivers. This ensures all previous driver versions have been removed.
    Open the Control Panel and select 'Uninstall a program'Please note: Older versions of Windows may refer to this option as Add or remove programs or Programs and Features
    Locate 'AMD Software' within your list of programs
    Right-click the program and select 'Uninstall'
    Once complete, please visit the AMD website to download the appropriate driver for your GPU:  https://www.amd.com/en/support 
    Continue the installation as normal, and restart your PC once complete



How to Run the Windows System File Checker

The Windows System File Checker will replace any corrupted Microsoft DLLs with the appropriate versions.
If you are running Windows 10, Windows 8.1 or Windows 8, run the Deployment Image Servicing and Management (DISM) tool using the instructions below prior to running the System File Checker.

Windows 10, 8.1, or 8

    Launch the 'Command Prompt' as an administrator
    If prompted for an administrator password or confirmation, enter the password or select 'Allow'
    Enter the command:DISM.exe /Online /Cleanup-image /Restorehealth
    Once complete, enter the command:sfc /scannow
    Allow the scan to complete, then restart your PC
Important: When you run the /Restorehealth command, DISM uses Windows Update to provide the files that are required to fix corruptions. However, if your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side directory from a network share or removable media, such as the Windows DVD, as the source. To do this, run the command below instead:
DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess
Note: Replace the C:\RepairSource\Windows placeholder with the location of your repair source. For more information about using the DISM tool to repair Windows, reference:  https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-8.1-and-8/hh824869(v=win.10) ?

Windows 7

    Launch the 'Command Prompt' as an administrator
    If prompted for an administrator password or confirmation, enter the password or select 'Allow'
    Enter the command:sfc /scannow
    Restart your PC once complete